Three intervention pillars, from scoping to deployment, each with examples of missions and business use cases.
Organization and facilitation of large-scale collaborative workshops. Co-facilitation of forward-looking programs to rethink customer journeys and validate UX through prototyping.
Support during initial diagnostic phases. In-depth business needs analysis, full RFP management and strategic architecture recommendations.
Preparation and facilitation of complex software demonstrations focused on product data value for C-Level decision makers.
Functional analysis of internal search engines to optimize semantic relevance. Operational scoping of marketplace platforms connected to live inventory.
Global product vision, functional roadmap development and backlog arbitration. Scoping of native transactional ecosystems.
Advanced functional design of the checkout step. Secure payment components integration and transactional friction reduction.
IBM Sterling OMS integration and configuration. Modeling of complex allocation rules, distributed routing and multi-country logistics.
Modeling of seamless unified journeys. Technical alignment of supply chain and IT systems.
Functional management of CRM deployments (Salesforce, Dynamics 365). Specification workshops, test supervision and Go-Live risk management.
Creation of custom Train-the-Trainer kits. Documentation to multiply technological adoption across teams.
Synchronization of business teams, development units, IT architecture and external vendors within agile frameworks.
In-depth analysis of post-launch KPIs. Identification and resolution of operational pain points to sustain ROI.
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