Over 10 years of hands-on experience in consulting, integrations, AMOA and pre-sales. Operational support for SMEs and large corporations, from strategic scoping to complex solution deployment.
Experience & Client contexts
Sector: Food retail & Retail
Global product vision definition, strategic roadmaps and complex backlog prioritization. Functional scoping of transactional ecosystems (inventory, CMS, SSO).
Sector: Connected commerce & Omnichannel
Functional design of critical checkout steps and payment funnels. Secure transactional solution integration and billing automation.
Sector: Cosmetics, Beauty & Distribution
IBM Sterling OMS integration and configuration. Business rule modeling for international order management and intelligent stock allocation.
Sector: Multinational mass retail
Organization and facilitation of large-scale collaborative workshops (up to 60 participants). Co-facilitation of forward-looking programs to rethink in-store journeys.
Type: Software publishing & Integration
Support for over 80 complex projects during initial scoping phases. Business needs analysis, large-scale RFP management and neutral strategic recommendations.
Type: PIM, DAM & Marketplace ecosystems
Preparation and facilitation of complex value-focused software demonstrations. Translating PIM/DAM capabilities to C-Level decision makers.
Sector: Tourism, Leisure & Retail
Modeling and optimization of omnichannel customer journeys. Logistics and IT system alignment to bridge digital and physical purchasing.
Sector: Services, Tourism & Industry
Functional management of CRM projects (Salesforce, Dynamics 365). Specification workshops, functional testing and go-live securing.
Type: Technology adoption
Change management program design for large accounts. Technical training materials and internal champion sessions to accelerate local adoption.
Type: Multi-stakeholder projects
Continuous alignment between business teams, development, architecture, QA and external partners in agile environments.
Type: Continuous improvement
Post-launch performance tracking, pain point identification and continuous optimization to sustain digital tool adoption.
Sector: B2B / B2C Distribution
Functional analysis of internal search engines for product relevance optimization. Marketplace platform scoping connected to live stock management.
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